Voice from the top

The conversation in the planning office must've gone something like this:

Manager: Ooh. I know what we will do to improve the customer satisfaction statistics this week. We will put on more carriages so that passengers aren't crowded.

Minion: Good idea, sir. Just one little thing though. It's half term, sir. There won't be many travellers commuting this week.

Manager: You're right! Just think how happy they'll be to have more leg room.

Minion: Uh, sir. I don't think that's what...

Manager: Right again, Minion. Services will return to normal next week.