Thursday, 10 November 2011

Betcha I don't get a response

There's no compensation for delays of less than 30 minutes, and the most compensation I've ever received for anything has been a whopping £9. However, I'm fed up and have sent the following letter, along with the standard claim form:

Dear Customer Relations,

Please find the enclosed Delay Repay form. Although the 17:22 was technically only delayed by about 10 minutes, it meant that despite sprinting across Manchester Piccadilly I missed my connection to Sheffield (arriving in time for the doors to slam shut in my face). The next train was not for another 25 minutes and was also delayed by about 8 minutes. I arrived a full 31 minutes after I should have done, and was unable to work productively during the trip, which is why I opt to take the train rather than driving in the first place.

This was actually the 6th train of 9 evening journeys that has arrived late in the last couple of weeks. Sometimes it’s only a matter of 7-15 minutes, but it’s enough to ensure that I miss buses, evening appointments and generally arrive home frustrated and exhausted nearly every night. None of these journeys individually adds up to a compensable delay; however, cumulatively it has added well over an hour of inconvenience to my life in the last week alone.

Quite often, the train is crushed to standing room only and overheated. Why on earth there are only two carriages on a train that goes through 3 of the largest cities in the North during rush hour is utterly incomprehensible.

I pay an extortionate amount of money –over £4500- for this service each year, and it is quite frankly just not good enough. I would appreciate it if only as a token gesture the company would a) acknowledge the issues I have raised in this letter and b) offer some sort of meaningful compensation for the prolonged torture that has become my daily commute.

Should you have any questions, please feel free to contact me.


Disgruntled season ticket holder


  1. I did manage to get compensation once when my train was delayed and I got on the next one coming into the station. Technically I wasn't allowed on that train (I had a split station season ticket) and despite arguing the ticket collector charged me for a new ticket. I complained to First Great Western, and did get my money back, so there is some hope you'll get the money. (First did say technically the ticket collector was correct to charge me, but should have shown some discretion)

  2. Here's hoping. Although I'm guessing they won't find my tone very humorous. :)