Friday, 29 July 2011

Helpful as always

Today East Midlands Trains has really outdone themselves. I'm travelling for the sad occasion of visiting a friend receiving palliative care. What should be a time for quiet contemplation has now turned into a clusterfuck typical of EMT.

The train was delayed over the Pennines with no explanation, causing a missed connection. The app on my phone showed two other trains departing shortly thereafter that would get me to my destination, but there were no departures boards on the platform. I ran to the lobby to check the board, only to find that the two trains weren't even listed. The guy at the ticket desk tried to speak to me as though I was unable to read a timetable, and denied that the changeover on the Internet didn't match the one in reality. Thankfully, a woman with two kids behind me in the queue piped up that she had the same problem. He decided to be more helpful after that.

I'm en route now, with a total of 3 changes and nearly 40 minutes delay. Thank goodness I was prepared for such an inevitability. I made sure to leave 2 hours before I needed to just so I wouldn't miss visiting hours if the train was late.

Now I'm annoyed and flustered from all of the hustling between platforms and the lobby to get information. Maybe I should thank them for the distraction. Or not.

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