I travelled to London yesterday morning, and discovered that the contracted travel agent for our university had messed up big time and I didn't have a ticket. It was sorted with minutes and I picked it up from the machine. This morning, some poor unfortunate selfish asshole threw his/herself under a train and delayed the Piccadilly line by about an hour, but the train driver was very pleasant and nobody crammed into the tube smelled or was obnoxious.
Then tonight, I ran for the train with bruised feet and a broken heel on my shoe- the barrier guy thought it was so funny that he just let me through. I was an hour into my return journey when the train manager looked at my ticket only to discover that the travel agent had again screwed up and my ticket was actualy valid for the day before.
I showed him my email conversations with the travel agent and he recognized that the guy had made a mistake and very pleasantly let me continue my journey. He could have been a jerk, but he was lovely and I appreciate it.
So, thank you to the train manager and the tube driver who didn't suck.