I recently was told by East Midlands that I couldn't receive reimbursements for cancelled trains during the course of my season pass due to delayed or cancelled trains without specific dates. Luckily for them, I've been keeping track on the handy blogosphere.
I'm currently sitting in a terrible station pub so I can use their plug socket after 2 cancelled trains. The third one is delayed by 20 minutes already, which doesn't bode well for it actually going. If I'm lucky, I'll be getting home at 9pm, only to turn around and leave again at 6:45am.
So far this delay has cost me £16: a sandwich and a coffee because I'll miss dinner, and now a pint for the sake of a plug for my phone. I also had to buy an £8 book because I've been stuck in the station for 2 hours and my laptop battery won't hold out for the whole journey. And I won't get to tuck my daughter in again.
Document that, East Midlands.