Or your money back

I filled in 4 claim forms for delayed and cancelled trains. I got 4 identical letters stating that the trains had not been delayed by more than 2 hours. Apparently, East Midlands Trains operates outside the normal space-time continuum. They sent me 4 vouchers at £9 each for future journeys. Oh good. So next year when my season pass expires, I can pay for 75% of another late-running service.